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Customers want your promotional email- kind of?

Posted on September 06 2017

We love looking at data trends and using them to improve our marketing campaigns. So when I started reading Adobe Campaign’s third annual consumer email survey I was blown away by the numbers I was seeing. There is data on how often people check their email, where they check email, what they use email for and more.

Drilling down into the data, three numbers really stood out to me.

  1. 49% of respondents want to hear from their favorite retail brand once a week.
  2. 11% want to hear from them daily.
  3. 50% of respondents said getting emailed too often by a brand is the most annoying thing when receiving an email from a marketer.

Hold the phone… On one hand, you’ve got 60% of people who want to hear from you at least once a week. I would bet, that’s significantly more than you were thinking. On the other hand, if you email them too much, they hate you. What’s a brand to do?

The easiest thing to do is ask. Include the ability for a subscriber to select email frequency when subscribing to an email list. Make sure you follow their wishes with subsequent emails or you risk being labeled as a spammer or unsubscribes.

If you can’t ask or don’t want to, start with a small segment of your list to see how they react to the change in frequency. The four most common ways an email subscriber will react to changes in email frequency are:

  1. They unsubscribe or mark you as spam.
  2. Your opens and click throughs start dropping off a cliff
  3. Nothing changes. You’re doing twice the work for the same amount of gain, not good.
  4. You achieve more of your goals. It’s the outcome everyone wants.

Overall Adobe’s report is a fascinating look at how people interact with email and should be high on your reading list this week.

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