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"Gob-Smacked:" Competition Leading to Faster Warranty Repairs?

Posted on August 06 2008

According to Mark Anderson of Canada’s Ottawa Citizen, new competition in the fly rod market is driving the dominant manufacturers to shorten their warranty-repair turnaround times. “‘Our current turnaround time is 2 to 3 weeks and we will ship your repair immediately upon completion. You will receive an automated e-mail notification from UPS with the tracking information when your package has shipped.'” I was, to say the least, gob-smacked.”

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